Informativa sui rimborsi

At Kopalim , we want you to be completely satisfied with your purchase. Our return policy is designed to be transparent and compliant with applicable United Kingdom And United State consumer protection laws, including the Consumer Rights Act 2015 and Consumer Contracts Regulations,  where applicable.

1. Return Window

Change of Mind

You have 30 days from the day you receive your order to notify us of your intention to return the item.

Once you notify us, you have an additional 30 days to send the item back to us.

2. Return Conditions

To qualify for a refund, returned items should meet the following conditions:

  • Items must be unused and in new condition.
  • Items should be returned in their original packaging, where applicable.
  • All tags and labels should remain attached, where applicable.

Exclusions

We cannot accept returns for:

  • Personalized or custom-made items
  • Perishable goods
  • Sealed hygiene or health products that have been opened after delivery

These exclusions are subject to applicable consumer rights and any exceptions provided by law.

3. Return Shipping Costs

Defective or Incorrect Products

If the product is:

  • Incorrect
  • Damaged during delivery
  • Defective

Kopalim LLC will cover the reasonable return shipping costs. Where applicable, we will provide a prepaid return label or instructions for returning the product.

Change of Mind Returns

If you are returning an item because you have changed your mind, you are responsible for the return shipping costs, unless otherwise required by applicable law.

Restocking Fees

We do not charge any restocking fees (0.00).

4. How to Initiate a Return

To help ensure your return is processed as quickly as possible, please follow these steps:

Step 1 – Contact Us

Contact our customer support team by email or phone:

Email: Contact@kopalim.com
Phone: +1 917 814 3253

Please provide:

  • Your order number
  • The reason for the return
  • Any relevant information or photographs, where applicable

Step 2 – Receive Return Instructions

Our support team will review your request and provide you with return instructions and, where applicable, a Return Merchandise Authorization (RMA) number.

Step 3 – Ship the Item

Securely package the item and send it to the return address provided by our support team.

Please do not send a return to an address other than the one provided by our support team, as this may delay the processing of your refund.

5. Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If your refund is approved:

  • Your refund will be processed to your original payment method.
  • Refunds are typically issued within 3–7 business days after approval, depending on your payment provider or financial institution.

Return Address

Kopalim LLC – Returns Adresse :254 Chapman Road, Suite 208, #27994, Newark, DE 19702, USA

Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection laws.

6. Contact Information

If you have any questions about our Return & Refund Policy, please contact us:

Kopalim LLC Customer Support
Email: Contact@kopalim.com
Phone: +1 917 814 3253